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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A. Create a custom incident milestones report and add it to a custom incident workspace
B. Add all the holidays observed by your organization.
C. Define default response requirements.
D. Use business rules to automatically calculate dates

Question 2

Which two statementsare true about the Organization object in Service Cloud?

A. It is widely used in Business-to-Business scenarios.
B. It can be associated with incidents directly.
C. It is required to create an incident.
D. It has a one-to-one relation with contacts.
E. It has a one-to-many relation with contacts.

Question 3

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D. Because the system default is 15 minutes, it cannot be changed.

Question 4

Which is a sample object query?

A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
D. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

Question 5

Which two statements are true about safe mode in relation to add-ins?

A. It allows an agent desktop to log in to the application with local add-in files.
B. It is a profile setting that must be enabled for a profile.
C. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
D. It allows an agent desktop to log in to the application without any add-ins.
E. It is a setting that must be enabled at the interface level.

Solutions: