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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Staff and Profile Management | - Define permissions and access rights - Configure agent workflows - Set up staff accounts and roles - Create and manage profiles |
| Application Appearance | - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets - Design Agent Interfaces |
| Site Configuration and Administration | - Message templates and variables - Search priority and keywords - Passport configurations - System settings and configuration |
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
