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  • Exam Code: 300-810
  • Exam Name: Implementing Cisco Collaboration Applications
  • Updated: Nov 11, 2026
  • Q & A: 314 Questions and Answers
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  • Exam Code: 300-810
  • Exam Name: Implementing Cisco Collaboration Applications
  • Updated: Nov 11, 2026
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  • Exam Code: 300-810
  • Exam Name: Implementing Cisco Collaboration Applications
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  • Q & A: 314 Questions and Answers
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You can read the Implementing Cisco Collaboration Applications (300-810) Exam topics below

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 300-810 exam dumps will include the following topics:

1. Single Sign-On (SSO) for Collaboration Applications(15%)

  • Profiles

  • Describe these types of SSO as they relate to Collaboration

  • Binding

  • Integrated Windows AD

  • Smart card

  • Kerberos

  • Describe these components of SAML 2.0 and later

  • Assertion

  • Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions

  • Protocol

2. Cisco Unified IM and Presence(30%)

  • Apple Push Notification Service

  • Apple Push Notification Service

  • High availability

  • High availability

  • Federation configuration (XMPP and SIP)

  • Federation configuration (XMPP and SIP)

  • Persistent chat

  • Persistent chat

  • Troubleshoot Cisco Unified IM&P on premises

  • Calendar integration

  • Calendar integration

  • XMPP

  • Centralized Cisco Unified IM&P

  • Configure Cisco Unified Instant Message and Presence on premises

3. Cisco Unity Connection and Cisco Unity Express(30%)

  • LDAP integration

  • Call handlers

  • Call handlers

  • Describe digital networking in multicluster deployments in Cisco Unity Connection

  • Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express

  • Troubleshoot these in Cisco Unity Connection

  • Basic call handler scripting (Auto-Attendant)

  • Basic call handler scripting (Auto-Attendant)

  • Voicemail management

  • Voicemail management

  • Troubleshoot Cisco Unity Express integration to Cisco Unified CME

  • Distribution lists

  • MWI

  • MWI

  • MWI

  • Routing rules

  • Routing rules

  • Implement toll fraud prevention

  • User management

  • User management

  • Configure these in Cisco Unity Connection

  • Auto-Attendant

  • Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager

  • Voicemail transfers and greetings

  • Voicemail transfers and greetings

4. Application Clients(25%)

  • Describe the Cisco Unified Attendant Console Advanced integration
  • Troubleshoot Cisco Jabber Instant Messaging and Presence
  • Troubleshoot Cisco Jabber phone control
  • Configure DNS for service discovery
  • Troubleshoot Cisco Jabber voicemail integration
  • Troubleshoot service discovery
  • Troubleshoot certificate validation for Jabber clients
  • Configure Jabber client installation switches

Certification Path

CCNP Collaboration has no specific prerequisites for its candidates but you should have a clear knowledge of all the topics before taking the official tests. In addition, if you have hands-on experience of 3–5 years in the implementation of collaboration solutions, this will make the path much easier for you.

To become accredited, you need to attain success in two exams. A core one coded 350-810 CLCOR and one concentration test chosen from the five options. 300-810 CLICA is one of these concentration exams, and passing it will also make you a Cisco Certified Specialist in Collaboration Applications Implementation.

Implementing Cisco Collaboration Applications (300-810) Exam Prerequisite

Before taking Implementing Cisco Collaboration Applications (300-810) Exam course, you should have the following knowledge and skills:

  • Basic understanding of voice and video
  • Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
  • Basic understanding of networking technologies

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clica-300-810.html

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Cisco 300-810 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Single Sign-On (SSO) for Collaboration Applications15%- SSO types in collaboration environment
  • 1. Integrated Windows AD
    • 2. Smart card authentication
      • 3. Kerberos
        - SAML SSO login process flow
        - SAML 2.0 components
        • 1. Protocol
          • 2. Binding
            • 3. Profiles
              • 4. Assertion
                Topic 2: Cisco Unified IM and Presence30%- Troubleshooting
                • 1. XMPP issues
                  • 2. Notification service problems
                    • 3. High availability failures
                      • 4. Federation connectivity
                        • 5. Calendar integration errors
                          - Configuration
                          • 1. Federation configuration (XMPP, SIP)
                            • 2. Calendar integration
                              • 3. Centralized deployment
                                • 4. Persistent chat
                                  • 5. Apple Push Notification Service
                                    • 6. High availability
                                      Topic 3: Application Clients25%- Deployment and configuration
                                      • 1. Cisco Jabber
                                        • 2. Webex App
                                          • 3. Client policies and settings
                                            - Troubleshooting
                                            • 1. Media quality issues
                                              • 2. Login and connectivity issues
                                                • 3. Feature availability problems
                                                  - Integration and features
                                                  • 1. Voice and video features
                                                    • 2. Mobility and remote access
                                                      • 3. Presence integration
                                                        Topic 4: Cisco Unity Connection and Cisco Unity Express30%- Deployment and configuration
                                                        • 1. High availability and redundancy
                                                          • 2. Voice mail configuration
                                                            • 3. IVR implementation
                                                              • 4. System setup and integration
                                                                - Troubleshooting
                                                                • 1. Integration faults
                                                                  • 2. Call routing issues
                                                                    • 3. Message delivery problems
                                                                      - Management and maintenance
                                                                      • 1. Integration with CUCM
                                                                        • 2. Backup and restore
                                                                          • 3. User and mailbox management

                                                                            Cisco Implementing Cisco Collaboration Applications Sample Questions:

                                                                            Question #1

                                                                            Refer to the exhibit. The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number they hear the opening greeting.
                                                                            Which action should be taken to correct this issue?

                                                                            • A. Modify the Call Forward All to the voicemail pilot.
                                                                            • B. Modify the Calling Number to 3005.
                                                                            • C. Modify the Dialed Number condition from "Equals" to "In".
                                                                            • D. Modify the rule to a Forward Routing Rule.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Question #2

                                                                            An administrator is setting up the Cisco Unified IM and Presence on-premises high availability feature and wants the Server Recovery Manager to initiate failover after 90 seconds. However, failover is happening after 60 seconds. How is this issue corrected?

                                                                            • A. Change peer Heartbeat Timeout to 90 seconds.
                                                                            • B. Change Keep Alive (Heartbeat) Interval to 90 seconds.
                                                                            • C. Change Keep Alive (Heartbeat) Timeout to 90 seconds.
                                                                            • D. Change critical service delay to 90 seconds.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: C  🗳️

                                                                            Question #3

                                                                            An engineer must configure Cisco IM & Presence services on Cisco Unified CM for Jabber under the Expressway Domain. Which accomplishes this task?

                                                                            • A. Cisco IM & Presence services on Cisco Unified CM = On
                                                                            • B. Cisco IM & Presence services on Cisco Unified CM = Off
                                                                            • C. SIP registrations and provisioning on Expressway = Off
                                                                            • D. SIP registrations and provisioning on Expressway = On
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Question #4

                                                                            How many directly managed devices does Cisco TMS support?

                                                                            • A. 100000
                                                                            • B. 10000
                                                                            • C. 1000
                                                                            • D. 5000
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Question #5

                                                                            Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco UAC?

                                                                            • A. The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.
                                                                            • B. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UCM versions match.
                                                                            • C. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UAC versions match.
                                                                            • D. The AXL communications allow registered attendants to log in to Cisco UCM and receive calls.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

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