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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Deployment and Management | 25% | - Administration, maintenance, and licensing - Virtualization and survivability - Solution design and sizing - Security, compliance, and troubleshooting |
| Unified Communications and Collaboration (UC&C) | 25% | - UC&C architecture and components - Collaboration tools and endpoints - Integration with third-party applications - Avaya Equinox and Aura solutions |
| Avaya Team Engagement Solutions Overview | 20% | - Introduction to Avaya Team Engagement Solutions - Benefits and business value - Avaya portfolio and product offerings |
| Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Value proposition and ROI analysis - Solution recommendation and positioning |
| Contact Center Solutions | 20% | - Avaya Aura Contact Center overview - Routing, queuing, and call handling - Reporting, analytics, and workforce optimization |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. A customer wants a deskphone with a touch screen, Bluetooth headset, and USB support.
Which deskphone would meet their request?
A) 9641G
B) J169
C) J179
D) 9621G
2. Customers have varying degrees of experience and success with videoconferencing. When proposing video endpoints, selecting the endpoint that will address the issue they have witnessed or potential issues they have heard or read about is essential. the xT5000 addresses many of the common customer issues.
From the XT5000 Feature drop-down list, match the customer issue with the Avaya IX Room System xT5000 feature that addresses or resolves the issue. (Use each feature only once.)
3. You are working on a design for a customer who requires presence and instant messaging. They have 8500 users. You are proposing the use of Avaya Multimedia Messaging (AMM). They are interested in redundancy.
Which minimal configuration will satisfy the customers need?
A) two Presence Service Instances with three AMM servers
B) one Presence Service Instance with three AMM servers
C) two Presence Service Instances with two AMM servers
D) four Presence Service Instances with five AMM servers
E) three presence service Instances with two AMM servers
4. A customer wants a deskphone with a touch screen, Bluetooth headset, and USB support.
Which deskphone would meet their request?
A) 9641G
B) J169
C) J179
D) 9621G
5. Avaya Equinox 3. is a universal app and will support both iPhone and iPad.
Which two statements about upgrading from Avaya Communicator are true? (Choose two)
A) Avaya Communicator for iPad will not upgrade to Avaya Equinox 3.x for iOS
B) Avaya Communicator for iPad will upgrade to Avaya equinox 3.x for iOS.
C) Avaya Communicator 2.1 for iPhone will upgrade to Avaya Equinox 3.x for iOS
D) Avaya Communicator 2.1 for iPhone will not upgrade to Avaya Equinox 3.x for iOS.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: Only visible for members | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,C |







