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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) Use a fault tolerant Storage Area Network (SAN)
B) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
C) Record calls directly to a network attached storage (NAS)
D) Record calls directly to a tape drive
E) Use any backup software to back up the system daily

2. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
B) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
C) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
D) Identify the customer retention requirement, and delete the old call recording from the call partition.

3. You receive an alarm on Avaya Contact Recorder saying a vacuum will be performed during the next restart, but you cannot afford to have the recorder do this on its next restart.
How can you defer or postpone the vacuum process?

A) Free up space on the /vr Partition.
B) Go to General Setup - - > Recorder and change "Retain call details".
C) Go to General Setup - - > Recorder and change "Allow Full Databse Vacuum on startup if required".
D) Change the default Vacuum interval of 180, using properties file.

4. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) Avaya Viewer
B) Database Server
C) E-Recorder Server
D) E-Connect Server
E) Business Driven Recording (BDR) Server

5. Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)

A) Data Execution Prevention must be se to allow windows programs and services.
B) Data execution prevention must be set allow all programs and services.
C) Dynamic TCP ports should be enabled.
D) Java Environment Variables must be removed.

Solutions: