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The Avaya Aura Experience Portal with POM Implementation and Maintenance certification path includes only one 3309 certification exam.
Reference: https://downloads.avaya.com/css/P8/documents/100178575
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Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Experience Portal Architecture and Components | - Experience Portal and POM component overview - Core system architecture and call flow design |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and log analysis - Fault isolation and performance tuning |
| Topic 3: Configuration and Administration | - User and system administration - Call flow configuration and application design |
| Topic 4: Security and Integration | - Authentication and secure access configuration - Integration with external systems and APIs |
| Topic 5: Installation and Deployment | - Integration with Avaya Aura ecosystem - System installation and environment setup |
| Topic 6: POM Implementation | - Proactive Outreach Manager configuration - Campaign setup and dialing strategies |
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