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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
| Topic 2: Implementation & Validation | 15% | - Performance optimization and monitoring - Troubleshooting and support design - Deployment planning and best practices |
| Topic 3: Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Topic 4: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Topic 5: Solution Overview & Architecture | 20% | - System architecture and deployment models - Avaya Aura Contact Center components - Scalability and capacity planning |
Avaya Aura® Contact Center Solution Design Sample Questions:
1. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Processing Platform.
B) It Is anchored in the Session Manager.
C) It Is anchored In the G450.
D) It Is anchored In the Media Server.
2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya IX ™ Workplace
D) Avaya Callback Assist
3. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A) Automated Quality Monitoring package
B) Quality Monitoring package
C) Workforce Management package
D) Workforce Optimization package
4. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
A) Avaya Applications Platform
B) Avaya Experience Portal Platform
C) Avaya Performance Applications Platform
D) Avaya Breeze™
5. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
A) 2200
B) 1100
C) 550
D) 4450
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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