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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Agent Plug-in
B) EMC Plug-In
C) Supervisor Plug-In
D) Presence Plug-In

2. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Oracle Sun Blade 150
B) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
C) Avaya Solutions Platform Servers
D) Oracle Fire V880/V890
E) Amazon Web Services

3. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 5 or less
B) 10 or less
C) 20 or less
D) 15 or less

4. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Single Box
B) Geo-redundancy
C) Upgradable Single Box
D) Cluster Mode

5. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Avaya Proactive Contact
E) By using the benefit of Avaya IX'M Workforce Engagement

Solutions: