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70-404 pdf
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 25, 2026
  • Q & A: 165 Questions and Answers
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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 25, 2026
  • Q & A: 165 Questions and Answers
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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 25, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Service request workflows
    • 2. Request offerings configuration
      Configuration Management Database (CMDB)- Service asset and configuration items
      • 1. CI classes and relationships
        • 2. Discovery and synchronization
          Service Desk and Incident Management- Incident management workflow
          • 1. Work item templates and queues
            • 2. Incident lifecycle configuration
              - Problem management
              • 1. Problem record handling
                • 2. Root cause analysis processes
                  Deploying and Configuring System Center Service Manager- Management packs configuration
                  • 1. Importing and customizing management packs
                    • 2. Service Manager data warehouse integration
                      - Installation and initial configuration
                      • 1. Prerequisites and system requirements
                        • 2. Service Manager management server setup
                          Reporting and Data Warehouse- Reporting configuration
                          • 1. SSRS integration
                            • 2. Standard and custom reports
                              Security and Access Control- User roles and permissions
                              • 1. Active Directory integration
                                • 2. Role-based access control (RBAC)

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