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Nortel 920-106 dumps - in .pdf

920-106 pdf
  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Jul 29, 2026
  • Q & A: 76 Questions and Answers
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  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Jul 29, 2026
  • Q & A: 76 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
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Nortel 920-106 dumps - Testing Engine

920-106 Testing Engine
  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Jul 29, 2026
  • Q & A: 76 Questions and Answers
  • Free updates for one year.
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Nortel 920-106 Exam Syllabus Topics:

SectionObjectives
Networking & Protocols- IP networking for call center systems
  • 1. Multicast communication and real-time data distribution
    • 2. TCP/IP configuration for ELAN and CLAN interfaces
      Symposium Call Center Architecture- System components and server architecture
      • 1. Call center server roles (SCCS)
        • 2. Web Client and Agent Desktop integration
          Call Routing & Operations- Routing logic and call distribution
          • 1. Traffic distribution in NCC environments
            • 2. Call Routing Wizard usage
              Troubleshooting & Maintenance- System diagnostics
              • 1. Agent Desktop Display and Web Client issues
                • 2. Multicast and real-time reporting failures
                  Installation & Configuration- Server setup and prerequisites
                  • 1. Terminal Services install mode requirements
                    • 2. Windows server configuration and virtual memory settings

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