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920-171 pdf
  • Exam Code: 920-171
  • Exam Name: Nortel communication control toolkit(ncct)rls.5.0
  • Updated: Oct 01, 2026
  • Q & A: 100 Questions and Answers
  • Convenient, easy to study.
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  • Exam Code: 920-171
  • Exam Name: Nortel communication control toolkit(ncct)rls.5.0
  • Updated: Oct 01, 2026
  • Q & A: 100 Questions and Answers
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Nortel 920-171 dumps - Testing Engine

920-171 Testing Engine
  • Exam Code: 920-171
  • Exam Name: Nortel communication control toolkit(ncct)rls.5.0
  • Updated: Oct 01, 2026
  • Q & A: 100 Questions and Answers
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Nortel 920-171 Exam Syllabus Topics:

SectionObjectives
Nortel Communication Control Toolkit Overview- NCCT Architecture and Components
  • 1. Integration with Nortel Communication Server platforms
    • 2. Toolkit framework and system components
      - Call Control and Routing Logic
      • 1. Routing strategies and rules configuration
        • 2. Call processing fundamentals
          - Contact Center Applications
          • 1. Customer interaction handling workflows
            • 2. Agent and queue management concepts
              System Configuration and Administration- Monitoring and Maintenance
              • 1. System monitoring tools
                • 2. Troubleshooting and diagnostics
                  - Toolkit configuration management
                  • 1. Setup and deployment procedures
                    • 2. Parameter and policy configuration
                      Integration and Scripting- Script-based call control customization
                      • 1. Event-driven call handling logic
                        • 2. Workflow scripting principles
                          - External system integration
                          • 1. CRM and database integration concepts
                            • 2. API and middleware connectivity

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