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Nortel 920-199 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Installation and Configuration | - Initial system setup and provisioning - Software and firmware management - Hardware components and expansion modules |
| Topic 2: Networking and Integration | - IP networking configuration for BCM systems - Integration with PSTN and SIP trunks |
| Topic 3: BCM System Fundamentals | - Telephony concepts and VoIP fundamentals - BCM architecture overview (BCM50, BCM200, BCM400) |
| Topic 4: System Maintenance and Troubleshooting | - Fault isolation and resolution - Backup and restore procedures - Diagnostics and system monitoring |
| Topic 5: Call Routing and Services | - Dial plan configuration - Voicemail and messaging services integration - Auto Attendant and call flows |
