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Nortel 920-326 dumps - in .pdf

920-326 pdf
  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Oct 06, 2026
  • Q & A: 73 Questions and Answers
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  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Oct 06, 2026
  • Q & A: 73 Questions and Answers
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Nortel 920-326 dumps - Testing Engine

920-326 Testing Engine
  • Exam Code: 920-326
  • Exam Name: Nncds-symposium contact center poftfolio
  • Updated: Oct 06, 2026
  • Q & A: 73 Questions and Answers
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Nortel 920-326 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Management- Historical reporting
  • 1. ODBC/SQL-based reporting database
    • 2. Custom reporting tools integration
      - Real-time monitoring
      • 1. Agent status and performance tracking
        • 2. Wallboard and alerting systems
          Topic 2: System Configuration and Deployment- Installation and setup
          • 1. Network and LAN configuration requirements
            • 2. Symposium Call Center Server deployment
              - Administration
              • 1. Database and system maintenance
                • 2. User, agent, and skillset configuration
                  Topic 3: Symposium Contact Center Architecture Overview- Telephony Integration
                  • 1. Meridian / Succession 1000 integration
                    • 2. PBX and IP telephony connectivity
                      - Symposium Call Center Server Components
                      • 1. Client / supervisor desktop functions
                        • 2. Server-side architecture and call processing model
                          Topic 4: Call Routing and ACD Functionality- Skills-based routing
                          • 1. Multi-site call distribution concepts
                            • 2. Agent skill profiling and routing logic
                              - Call handling features
                              • 1. IVR and automated call handling
                                • 2. Queue management and call treatment

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