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Apple Desktop Service Certification Sample Questions:

1. Which of the following is ALMOST CERTAINLY a software-related problem?

A) No Internet connectivity
B) No video on display
C) iPhoto quits when launched
D) Single beep at startup

2. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) disassembling and reassembling them
B) replacing them with known-good parts in a specified order
C) adding more known-good parts in a specified order
D) replacing them with known-good parts in any order

3. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Activate the automatic display sleeping.
B) Quit all the communications applications that may use the modem.
C) Set up locations optimized for different environments.
D) Use wireless networks instead of wired networks.
E) Activate the automatic hard disk sleep.

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) Ethernet cable
B) TCP/IP
C) Coaxial cable
D) Mac mini

5. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Run Apple Service Diagnostic video tests for the Power Mac G5.
B) Verify that the original symptom is resolved.
C) Verify that no new symptoms have occurred.
D) Start up the computer in Target Disk Mode to test the internal hard drive.
E) Run all Apple Service Diagnostic tests for the Power Mac G5.
F) Leave the computer on overnight.

Solutions: