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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - BI Platform architecture - Adaptive Processing Server, Web Application Container |
| Topic 2: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Reproducing and documenting issues - Root cause analysis and resolution tracking |
| Topic 3: Incident Management Fundamentals | 20% | - Message lifecycle and status handling - ITIL & SAP support processes - SLA definitions and priority levels |
| Topic 4: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 5: Troubleshooting & Support Tools | 20% | - Remote support and diagnostics tools - Log files analysis and interpretation - SAP Notes and knowledge base search |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What types of remote connections to customer's systems are available? (Choose two)
- A. Netviewer
- B. R/3 Support
- C. NetMeeting
- D. Webex
Correct Answer: A,B 🗳️
What is SAP Solution Manager Enterprise Edition? (Choose two)
- A. An enablement program for SAP partners
- B. A comprehensive view on a project/release plan with all quality gates and their associated activities
- C. An enablement program for SAP customers
- D. A platform for realizing the value of SAP Enterprise Support
Correct Answer: B,D 🗳️
Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)
- A. Integer
- B. Integration
- C. Integral
- D. Integrity
Correct Answer: B,C 🗳️
Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?
- A. Root Cause Analysis
- B. Solution Manager Diagnostics
- C. SAP Notes
- D. Implementation Roadmap
Correct Answer: B 🗳️
Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)
- A. Updating
- B. Update
- C. Upgrade
- D. Up-to-date
Correct Answer: A,B 🗳️
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