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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the statements represents an objective?

A) Achieve 50% growth in profits
B) All the answers
C) Reach $1M in revenues by 2013
D) Improve business profitability

2. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?

A) Profitable customers (%)
B) Orders processed per hour (#)
C) Retained earnings ($)
D) None of the answers

3. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."

A) Organization
B) Entity
C) Company
D) Team

4. Objectives should start with:

A) Value drivers
B) Action verbs
C) Nouns
D) Adjectives

5. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?

A) Suppliers
B) Competitors
C) General public
D) None of the answers

Solutions: