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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A. Impact Analysis; part of IBM SmartCloud Control Desk
B. Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
C. Impact Assessment; part of IBM SmartCloud Control Desk
D. Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

Question 2

What is the basis for any gap analysis on IT asset and service management solutions?

A. The current IT satisfaction survey results for IT users.
B. A financial report on a customer's IT expenditure.
C. The customer's IT business processes and requirements for asset and service management.
D. The contents of a customer's CMDB.

Question 3

A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)

A. IBM Tivoli End Point Manager
B. IBM Tivoli Usage and Accounting Manager
C. IBM Tivoli Provisioning Manager
D. IBM Tivoli License Compliance Manager
E. IBM Tivoli Application Dependency and Discovery Manager

Question 4

Which services attributes should be considered when analyzing the outcome for customer value?

A. business objectives, IT objectives, and process metrics
B. people, products, and technology
C. objectives, metrics, and desired outcome
D. desired outcome, supplier metrics, and IT objectives

Question 5

A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A. IBM Tivoli Monitoring
B. IBM Tivoli Asset Discovery for Distributed
C. IBM Tivoli Business Service Manager
D. IBM Tivoli Application Dependency Discovery Manager

Solutions: