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IBM C2180-188 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Governance and Administration | - Process governance and monitoring - User roles and access control |
| Topic 2: Process Design and Modeling | - Business process optimization concepts - Process modeling using Lombardi tools |
| Topic 3: Monitoring and Optimization | - Performance monitoring - Process improvement techniques |
| Topic 4: BPM Fundamentals and Concepts | - Business Process Management lifecycle - Lombardi Teamworks architecture overview |
| Topic 5: Implementation and Configuration | - Environment setup and deployment - Integration with enterprise systems |
IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
What are the primary challenges that business process governance addresses?
- A. Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
- B. Many processes, many BPM developers, and many BPM assets.
- C. Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
- D. Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
Correct Answer: B 🗳️
A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:
- A. use power point slides with screenshots.
- B. create a script and practice the playback.
- C. warn stakeholders with possible technical problems in advance.
- D. postpone the playback if a technical problem is found.
Correct Answer: B 🗳️
A program manager asks a developer to create a document describing the solution features that end user and system administrators needs to be aware or in order to deploy and use the process application. The developer tells the program manager that documentation is not a deliverable for any playback. The program manager responds by telling the developer that documentation required to enable later developers is a deliverable for which of the following playbacks?
- A. Playback 1
- B. Playback 2
- C. Playback 3
- D. Playback 0
Correct Answer: C 🗳️
A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?
- A. Service Level Agreements (SLAs)
- B. Key Performance Indicators (KPIs)
- C. Scoreboards
- D. A report
Correct Answer: B 🗳️
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