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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A. Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
B. Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
C. Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D. Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

Question 2

Why should you identify the model and version of the computer before performing service?

A. You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
B. The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.
C. The hardware might have changed between different versions of the same computer model.
D. The computer model is the only important information because each component has a replacement part number.

Question 3

What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A. The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
B. The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
C. The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
D. The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.

Question 4

All HP commercial computers come with a basic software technical support warranty of what length?

A. 180 days
B. 1 year
C. The length of the hardware warranty
D. 90 days

Question 5

How can you determine if an inaccessible drive is enabled?

A. Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
B. Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
C. Press F8 during start up to access safe mode, and run diagnostics.
D. Replace the storage device with a verified working device. If it works, the drive is enabled.

Solutions: