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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Imaging Product Knowledge | - Printer hardware and categories
|
| Topic 2: Customer Solution Mapping | - Use case-based selling approach - Matching printing solutions to business needs
|
| Topic 3: HP Sales Positioning (Delta Selling) | - Value proposition of HP printing solutions
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. What characterizes the supplies product life cycle?
A) It is the same as the product lifecycle of the printer (hardware).
B) It is significantly longer than the product lifecycle of the printer (hardware).
C) It is linked to the page coverage.
D) It is shorter than the product lifecycle of a printer (hardware).
2. How does HP recycle cartridges?
A) Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
B) Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
C) HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
D) HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C |







