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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) All of the above
B) 1, 3 and 4 only
C) 1 and 3 only
D) 1, 2 and 3 only

2. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) Supplier
B) Administrator
C) Customer
D) User

3. Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

4. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Change management
B) Release and deployment management
C) Supplier management
D) Service catalogue management

5. What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A) How do we keep the momentum going?
B) What is the return on investment (ROI)?
C) What is the value on investment (VOI)?
D) How much did it cost?

Solutions: