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EXIN ITIL Foundation Sample Questions:

1. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service design
C) Service operation
D) Service transition

2. In service design, which term describes services, technologies and tools?

A) People
B) Products
C) Partners
D) Processes

3. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training of all staff and investment of capital
B) Identification of risk, analysis and management of the exposure to risk
C) Training in risk management for all staff and identification of risks
D) Control of exposure to risk and investment of capital

4. Which is the CORRECT list of metrics to support CSI activities?

A) Process, technology and service
B) Technology, customer and business
C) Customer, business and process
D) Business, service and technology

5. Which statement is CORRECT?

A) A function is a set of responsibilities allocated to a service manager
B) A process is a structured set of activities designed to accomplish a specific objective
C) A function is a set of specialised organisational capabilities
D) A process is a team or group of people and the tools they use to perform one or more activities

Solutions: