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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:

• • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.

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ITIL v3 Foundation: Exam objectives

The candidates for the ITIL v3 Foundation certification exam must be able to demonstrate their skills in the IT service management as covered in the syllabus. To develop the required competence, you must take time to go through the topics covered in the units of the test. They are as follows:

ITILFND01: Service Management as a Practice – the applicants are required to develop an understanding of the service concepts and be able to describe the concept of service management as a practice. In other words, they should have the ability to do the following:

Explain the concept of best practices within the public domain;

• • Describe why ITIL is successful;• Describe the concept of a service;• Describe the concept of external and internal customers and services;• Describe the concept of service management;• Describe the concept of IT service management;• Describe the concept of the stakeholders within service management;• Describe functions and processes;• Describe the process model and process characteristics.

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The benefit in Obtaining the ITIL Foundation Exam Certification

• PeopleCert ITIL Foundation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
• PeopleCert ITIL Foundation certification has more useful and relevant networks that help them in setting career goals for themselves. PeopleCert ITIL Foundation networks provide them with the right career direction than non certified usually are unable to get.
• PeopleCert ITIL Foundation Certification is distinguished among competitors. PeopleCert ITIL Foundation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
• PeopleCert ITIL Foundation Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
• PeopleCert ITIL Foundation will be confident and stand different from others as their skills are more trained than non-certified professionals.
• PeopleCert ITIL Foundation Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.

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