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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムの主要な内容は何ですか?

A) チケットの記録とフォローアップのみのための体系的なプロセス
B) チケット用のソフトウェア システム
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) 文書化された組織および運営構造

2. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) ビジネス関係管理
B) 変更管理
C) 上級経営陣の代表者
D) インシデント管理

3. ITサービスマネジメントの定義は何ですか?

A) 1 人以上の顧客にサービスを提供する組織
B) 顧客に価値を提供する専門的な組織能力
C) サービスを運用するためのベスト プラクティス ガイダンス
D) ベスト プラクティスに基づいてサービスを提供するための要件

4. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 開発されたアプリケーション
B) サービス
C) 構成アイテム
D) 導入されたインフラストラクチャ

5. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 統計的サポート
B) 期待される結果
C) 機能
D) タイムライン

Solutions: