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MB-230日本語 pdf
  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Oct 08, 2026
  • Q & A: 373 Questions and Answers
  • Convenient, easy to study.
    Printable Microsoft MB-230J PDF Format. It is an electronic file format regardless of the operating system platform.
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  • PDF Price: $69.99
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  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Oct 08, 2026
  • Q & A: 373 Questions and Answers
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MB-230日本語 Testing Engine
  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Oct 08, 2026
  • Q & A: 373 Questions and Answers
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MB-230 Structure

  • It is delivered in English.
  • The cost of such an exam is $165 based on the country, where the exam is proctored.
  • The number of questions ranges from 40 to 60.
  • The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
  • Candidates can take 180 minutes to complete the final exam.

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MB-230: Microsoft Dynamics 365 Customer Service Exam Certification Path

MB-230: Microsoft Dynamics 365 Customer Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with Microsoft technology are well invited to pursue this certification.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost

The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
  • 1. Set up app profiles and session templates
    • 2. Integrate channels and productivity tools
      Topic 2: Implement scheduling10-14%- Configure service scheduling
      • 1. Define service activities and requirements
        • 2. Set up resources and resource groups
          • 3. Implement scheduling rules and availability
            Topic 3: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
            • 1. Create custom forms and workflows
              • 2. Connect Customer Service with other apps
                Topic 4: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                • 1. Use out-of-box Customer Service reports
                  • 2. Build custom dashboards and visualizations
                    - Implement Customer Voice surveys and feedback
                    Topic 5: Implement routing and work distribution2-6%- Configure unified routing
                    • 1. Define routing rules and decision trees
                      • 2. Set up workstreams and queues
                        Topic 6: Manage cases and knowledge management51-55%- Implement knowledge management
                        • 1. Configure knowledge search and recommendations
                          • 2. Integrate knowledge with cases and portals
                            • 3. Create and manage knowledge articles
                              - Create and manage cases
                              • 1. Implement case routing and queues
                                • 2. Manage case hierarchies and relationships
                                  • 3. Configure case types and statuses
                                    - Configure Dynamics 365 Copilot for Service
                                    Topic 7: Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
                                    • 1. Define entitlement terms and restrictions
                                      • 2. Associate entitlements with customers and cases
                                        - Implement SLAs
                                        • 1. Manage SLA calculations and pauses
                                          • 2. Configure SLA actions and warnings
                                            • 3. Define SLA KPIs and timelines
                                              Topic 8: Implement Connected Customer Service2-6%- Set up IoT and field service integration

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