• productivity and teamwork (IM and chat, online meetings, email and calendaring, Office productivity apps, file storage and sharing, intranet and team sites, enterprise social, accessibility)
• business management (simplified management, business process automation, extensibility, business voice and phone systems, forms and workflow management, business intelligence, work management, customer scheduling and booking, mileage tracking and reporting)
• security and compliance (identity and access management, information protection and governance, threat protection, security management, insider risk management, compliance management, discover and respond)
• describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal

- Describe options for deploying and supporting Windows and Office

• describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
• describe the capabilities of Windows Virtual Desktop (WVD) and when it makes sense to implement WVD
• identify deployment and servicing methods for Microsoft 365 apps

- Describe analytics capabilities in Microsoft 365

• describe capabilities of Workplace Analytics and MyAnalytics
• describe the reports available in the Microsoft 365 Admin center and other admin centers

- Describe Microsoft 365 collaboration solutions

• explain how collaboration solutions in Microsoft 365 can drive personal and organizational productivity
• describe the capabilities for extending Office and Microsoft Teams with Power Platform and third-party apps and services

• describe Microsoft’s IaaS, and PaaS offerings
• describe where Microsoft Azure and Dynamics 365 fit in to the Microsoft ecosystem
• cloud-based productivity solutions

- Describe the benefits of and considerations for using a cloud service instead of on-premises services

• describe public, private, and hybrid scenarios
• identify scenarios when usage of cloud-based services is more beneficial than on-premises services
• compare costs of cloud-based services with on-premises services
• identify factors that drive organizations to move to the cloud

• describe the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services
• explain available billing and bill management options including billing frequency and methods of payment
• optimize costs based on licensing options

- Identify licensing options available in Microsoft 365

• describe the available licensing and management options for Microsoft 365
• describe additional capabilities available when a customer purchases Azure Active Directory P1, Azure Active Directory P2, and Azure AD Free

-Describe the service lifecycle in Microsoft 365

• describe private, public preview, and General Availability (GA) options
• describe the correlation between lifecycle options and pricing
• describe use cases and capabilities for the Microsoft 365 Roadmap portal

- Describe support offerings for Microsoft 365 services

• describe how to create a support request for Microsoft 365 services
• describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
• determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• describe how organizations can communicate with Microsoft by using UserVoice

• identify key components that need to be protected within an organization’s cloud and on-premises infrastructure
• describe key security pillars of protection, including identity, documents, network, anddevices

- Explain unified endpoint management concepts

• explain device and application management
• describe bring you own device (BYOD), and application and device management
• explain the value of the Microsoft Endpoint Manager (MEM) including Microsoft Intune and System Center

- Explain identity and access management concepts

• describe concepts of cloud identity, on-premises identity, and hybrid identity
• describe the purpose and value of implementing multi-factor authentication (MFA)
• describe the purpose and value of conditional access

- Explain Threat Protection in Microsoft 365

• identify how Microsoft 365 services address the most common current threats
• describe the concepts of Cloud App Security

- Describe the Service Trust portal, Microsoft 365 security center, and Compliance Manager

• identify differences between the Service Trust portal, Security center, and Compliance Manager
• explain the trust relationship between Microsoft and service locations
• describe data protection options including data segregation
• describe how compliance scores are generated and how they can be used
• describe scenarios where knowing the compliance score benefits an organization
• describe the value and capabilities of theService Trust portal
• explain insider risk management capabilities in the compliance score
• identify eDiscovery use cases and scenarios
• explain why privacy matters to Microsoft
• demonstrate the Security Center and Secure Score benefits and capabilities

- Describe information protection and governance solutions

• explain information protection and governance
• identify the types of sensitivity labels and when to use each type