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Pegasystems Certified Pega Senior System Architect 24 Sample Questions:

1. You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application. How do you satisfy the request?
Response:

A) Create a Field Value record named Open-Review for .pyStatusWork with the Apply To class set to the class group.
B) Circumstance the existing Open Field Value record on the application name and update the status value to Open-Review.
C) Add the Open-Review status to the Application record for the application.
D) Create a Field Value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application.

2. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR).
What is the best way to implement this requirement?
Response:

A) Use a ToWorklist router and Pega's Get Next Work functionality
B) Use a ToWorkGroup router and Pega's Get Next Work functionality
C) Use a To Work basket router and Pega's Get Next Work functionality
D) Use a To Leveled Group router and Pega's Get Next Work functionality

3. A chemical supplier processes thousands of online orders each day. The supplier provides a material safety data sheet (MSDS) for each of the 100+ cleaning products in stock. When buyers select an item to order, the application displays the MSDS. The MSDS rarely changes.
Which of the following options ensures the MSDS is up to date when an order is created?
Response:

A) Create a keyed data page with the MSDS for each cleaning product.
B) Create a parameterized data page that loads a new MSDS for each product.
C) Create a data page that contains the MSDS for each cleaning product.
D) Configure a keyed data page that allows multiple pages for each key.

4. You are building an application with several development teams. Requirements state that the respective support contact name from each team appears on the header of the application as it moves through the various development phases.
What configuration best allows you to accomplish this requirement?
Response:

A) Configure a When condition to update the the support contact name depending on what production phase the application is in. Have your application display the appropriate name value sourced from conditional logic.
B) Create multiple applications, one for each development phase that lists the appropriate support contact name on the header. Release a new application for each development phase.
C) Configure a data transform to populate the appropriate support contact name for each respective development phase. Update the data transform as each production phase changes and direct the application's header to use the name value sourced from the data transform.
D) Create a new Application Settings configuration entering the appropriate support contact names for each respective development phase. Direct the header to reference the Application Settings to display the support contact name.

5. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.
How do you configure the list report in order to create the pie chart?
Response:

A) Summarize the manager name column.
B) Group the case ID column.
C) Summarize the case ID column.
D) Group the manager name column.

Solutions: