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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A) Roadmap of cross-product features
B) Annual leadership summit
C) V2MOM with shared methods.

2. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A) A plan description including who needs to act and what they need to do
B) A detailed report of the data that informed the new vision
C) The different options explored in the process of designing this vision

3. A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?

A) Share research insights to build a deeper understanding and urgency around the problems to solve.
B) Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
C) Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.

4. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

A) Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
B) Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
C) Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable

5. A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

A) Encourage participants to build on proposed ideas.
B) Emphasize critique of proposed ideas.
C) Explore qualitative assessment of proposed ideas.

Solutions: