After a diversity council has been established, what is part of the next step in the Diversity and Inclusion (D&I) Strategic Process by Gardenswartz and Rowe?

• A. Build a diverse candidate pool through targeted recruiting initiatives.
• B. Assess the results achieved by the diversity council.
• C. Develop a diversity immersion program for managers and employees.
• D. Assemble an employee resource group.

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
Senior management asks the HR manager to investigate whether other warehouse locations face similar issues between local and international employees. Which approach should the HR manager take to gather the most accurate information?

• A. Request that employees at all warehouse locations take a survey about their relationships with co-workers.
• B. Conduct a virtual focus group with a representative number of warehouse employees across the country.
• C. Review safety incident logs in warehouses with the most diversity in the languages spoken.
• D. Host a meeting for employees to publicly raise concerns about language barriers in the workplace.

What is the biggest disadvantage of having a remote workforce?

• A. Home-based employees being likely to encounter too many distractions and not being asefficient
• B. The possibility for employees to misrepresent their work time
• C. Possible safety and risk concerns for employees to hurt themselves away from the of the
• D. Lack of communication between coworkers and employees and managers

After meeting with each of the on-site team members, the manager and HR representative discover that some of the miscommunications likely stem from the differences in life experiences and expectations that come with team members being from different generations. How should the manager most effectively coach a multigenerational workforce?

• A. Assign tasks that align with the generational strengths of each employee, such as computerwork for the younger employee and mentoring roles for the older employees.
• B. Determine each team members individual strengths and challenges through individualcoaching sessions and set goals for each individual to use his or her strengths to contributeto the team.
• C. Observe team meetings and when miscommunication arises, mediate the conversation toaid each team member in better understanding the other.
• D. Assign projects that force each team member to work one-on-one with the other in order tofast-track communication strategy development.

You have a high-visibility performance review overhaul project that you need your team to deliver. How would you go about dividing the work between Peter and Jason?

• A. Determine the overall project plan, strategy, and tasks together. Then let them divvy up thework directly with each other, keeping you apprised of any important decisions.
• B. Have Jason determine the overall project plan and the strategy of the program. Peter canconduct best practice research and analyze applicable data.
• C. Have both of them work together on the same tasks-both complete research, put togetherthe project plan, and deliver presentations to employees and leadership.
• D. Encourage both Peter and Jason to get out of their comfort zones-assign the research anddata analysis to Jason, and Peter can create the communication pieces and deliver thepresentations.