What is the duration of the Service-Cloud-Consultant Exam
- Format: Multiple choices, multiple answers
- Passing Score: 67%
- Length of Examination: 105 minutes
- Number of Questions: 60
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Who should take the Service-Cloud-Consultant exam
The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.
How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Analytics | 10% | - Key metrics and KPIs tracking - Data-driven improvement - Report and dashboard design |
| Integrations | 10% | - CTI and telephony integration - Data exchange and synchronization - Third-party system integration |
| Intake and Interaction Channels | 13% | - Configuration best practices - Email, web, social, phone and messaging channels - Digital engagement and omni-channel - Designing intake channels |
| Case Management | 13% | - End-to-end case lifecycle design - Case deflection and self-service - Entitlements, milestones and SLAs - Automation: assignment rules, escalation, workflow |
| Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Knowledge Management | 12% | - Case deflection and knowledge adoption - Knowledge base design and implementation - Article lifecycle, versioning and visibility - Data categories and access control |
| Implementation Strategies | 12% | - Training and adoption planning - Data migration, quality and governance - Consulting engagement lifecycle - Licensing and deployment considerations |
| Service Cloud Solution Design | 15% | - Solution design based on requirements - Scalability and maintainability - Security, compliance and performance optimization - Capabilities, limitations and trade-offs |







