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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
A. Core Services
B. Public Interface Services
C. Communication Services
D. Application Services
Question 2
Which protocol is used for transporting Digitized Audio?
A. RTP
B. TCP
C. SIP
D. UDP
Question 3
Which button would you click to mute yourself when on a call?
A. Dialpad
B. Phone with down arrow
C. Vertical bars
D. Microphone
E. Drop-down arrow
Question 4
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A. Chat Icon
B. Activity
C. Documents
D. Admin
Question 5
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
A. People
B. Queues
C. Groups
D. Workspaces
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: D |
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Naomi 
Delia 
Ed 
Candice 
Leila 
Les 
Wanda 
Walker 
Penelope 
Will 
Letitia 
Frances 
Francis 
Yetta 
Joyce 
Emmanuel 
