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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Configure the Edge Connectors
B) Configure a trunk
C) Assign the Edge to a Site
D) Associate the network interface
E) Create an Edge Group
F) Authenticate the Edge
G) Create a Site

2. What additional functionality does Communicate brings to Genesys Cloud?

A) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
B) Call center features such as ACD and scripting.
C) Directory capabilities, such as advanced search, profiles, and keyword searching.
D) Knowledge base features, such as FAQs and Communities.

3. Which protocol is used for transporting Digitized Audio?

A) RTP
B) TCP
C) SIP
D) UDP

4. You can add more than one outbound route to the contact center.

A) True
B) False

5. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) Notifications can be turned off per room.
C) You must have the room_user permission to use rooms.
D) Administrators assign people to rooms.

Solutions: