The Ultimate ServiceNow CIS-HAM Dumps PDF Review
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The CIS-HAM certification covers a wide range of topics related to Hardware Asset Management, such as asset lifecycle management, asset discovery, inventory management, software compliance, and reporting. Certified Implementation Specialist - Hardware Asset Management certification is designed for professionals who have experience in implementing and configuring IT Asset Management solutions and have a good understanding of hardware asset management best practices.
Achieving CIS-HAM Certification demonstrates the candidates' knowledge and ability to work within the ServiceNow framework, specifically in Hardware Asset Management. It validates that IT professionals understand the fundamental concepts of hardware asset management, can explain best practices in implementation to other stakeholders, and can implement the ServiceNow hardware asset management module. Ultimately, CIS-HAM Certification can lead to better IT asset management processes, improve the integrity of asset information, increase efficiency, and reduce costs.
ServiceNow is a cloud-based platform that enables organizations to manage their IT services and infrastructure. Certified Implementation Specialist is a ServiceNow certification that demonstrates a professional's knowledge and expertise in implementing and configuring ServiceNow solutions. One of the key areas of ServiceNow is Hardware Asset Management, which helps organizations manage and control their hardware assets, such as computers, printers, and servers. The ServiceNow CIS-HAM certification is a specialist-level certification that focuses on Hardware Asset Management implementation and configuration.
NEW QUESTION # 57
Which of the following are functions of the model category? (Choose two.)
- A. Model categories group related assets in the Service Catalog
- B. Model categories provide the link between procurement management and asset management
- C. Model categories provide the link between configuration management and asset management
- D. Model categories determine when to create assets from configuration items (Cls)
- E. Model categories group consumables in the Product Catalog
Answer: C,D
Explanation:
* A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
* Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
* Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
* Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
* Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
* 1: ServiceNow Product Documentation: Model Category
* 2: ServiceNow Product Documentation: Configuration Management
* 3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 58
Which of the following are valid substates of the Retired state? (Choose four.)
- A. Disposed
- B. Sold
- C. Vendor Credit
- D. Donated
- E. Destroyed
- F. Pending Disposal
Answer: A,B,C,D
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization.
Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Setting asset states and substates
NEW QUESTION # 59
A blind inventory audit is typically initiated via which interface?
- A. Now Agent Mobile app
- B. Now Inventory app
- C. Now Mobile app
- D. Third-party API
Answer: A
Explanation:
According to the Audit your inventory document, a blind inventory audit is a type of audit that hides the expected asset list from the auditor, so that the auditor has to physically scan each asset in the location and compare it with the actual asset list1.
A blind inventory audit helps ensure data integrity and accuracy, as it prevents the auditor from
"cheating on the test" by relying on the expected asset list1.
A blind inventory audit is typically initiated via the Now Agent Mobile app, which is a mobile application that enables users to perform various tasks related to hardware asset management, such as scanning assets, creating audits, and viewing audit results1.
The Now Agent Mobile app allows users to create an audit on the mobile device, select the location and type of audit, and scan the assets using the device camera or a Bluetooth scanner1.
Therefore, the correct answer is option C, Now Agent Mobile app, as it is the interface that is typically used to initiate a blind inventory audit. References:
Audit your inventory
What is Hardware Asset Management?
NEW QUESTION # 60
When a hardware asset is retired, what happens to any existing software allocations on that asset?
- A. The software allocations are handled based upon the configuration of the system property glide.ham.
retire_sw(). - B. The software allocations remain with the hardware asset and need to be reclaimed manually.
- C. The software allocations are automatically returned back into inventory.
- D. The software allocations are removed from the asset, but not returned to inventory.
Answer: A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.
retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
*Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
*Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
*Remove: The software allocations are removed from the asset, but not returned to inventory.
NEW QUESTION # 61
Configuration items (CIs) track what type of information? (Choose two.)
- A. Lifecycle
- B. Relationship
- C. Financial
- D. Operational
- E. Contractual
Answer: A,C
NEW QUESTION # 62
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Personas represent types of users of the product
- B. Personas control access to features in the product
- C. Roles control access to features in the product
- D. A user may have multiple roles, but a single persona
- E. Roles represent types of users of the product
- F. A user may have multiple roles and personas
Answer: A,C,D,F
Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. Reference:
1: ITAM personas 2: ITAM roles
NEW QUESTION # 63
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A. All assets on the transfer order are released, but their state remains Pre-allocated
- B. All assets on the transfer order are released and they can be attached to another transfer order
- C. The asset(s) on the order line are released, but their state remains Pre-allocated
- D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- E. The asset(s) on the order line are released and they can be attached to another transfer order
Answer: E
Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. References:
Transfer orders - Product Documentation: Rome - ServiceNow
NEW QUESTION # 64
Which view within the Hardware Asset Management Workspace enables Asset Managers to work on features such as RMA request lines, asset audits, disposal orders, and stock orders?
- A. Asset operations
- B. Asset estate
- C. Model management
- D. Inventory
Answer: A
Explanation:
The Asset Operations view consolidates tasks such as RMAs, audits, disposals, and stock orders into a single workspace, enabling managers to streamline operations efficiently.
Reference: Hardware Asset Management Workspace Overview (ServiceNow HAM guide).
NEW QUESTION # 65
What are ways to measure trustworthy data? (Choose four.)
- A. Sustainability
- B. Reliability
- C. Transferability
- D. Dependability
- E. Credibility
- F. Plausibility
Answer: A,B,C,D
NEW QUESTION # 66
During an audit, when is the Expected Assets list populated in the asset audit form?
- A. When the nightly scheduled job runs
- B. When scanning completes
- C. Pre-populated by the asset manager before audit
- D. When the asset manager Submits the results
- E. When scanning begins
Answer: C
NEW QUESTION # 67
Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?
- A. Asset > Administration
- B. Asset > Overview
- C. Asset > Asset Audits > Asset Audits
- D. Asset > Hardware Asset Dashboard
- E. Asset Hardware Model Normalization > Content Service Setup
Answer: D
NEW QUESTION # 68
What is the default state of a newly created asset?
- A. On order
- B. In use
- C. Consumed
- D. In stock
Answer: D
Explanation:
According to the Create assets page, when you create an asset manually, the default state is In stock.
This means the asset is available in a stockroom and ready to be assigned or deployed.
The other states are not the default ones for a newly created asset. They are used for different scenarios, such as:
In use: The asset is assigned to a user or a location and is being used for business purposes.
Consumed: The asset is a consumable item that has been used up and cannot be reused.
On order: The asset is ordered from a vendor but has not been received yet. References:
Create assets
Asset and CI management
NEW QUESTION # 69
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A. Missing transform map
- B. Invalid transform map
- C. Plugin issues
- D. Missing data
Answer: D
Explanation:
Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
* Hardware model normalization
* Normalize hardware models
* Create a content library record
NEW QUESTION # 70
What do certification filters define?
- A. What fields are displayed for certification
- B. The assets to be certified
- C. When the certification is performed
- D. The percentage of tasks required for the certification to be considered complete
Answer: B
Explanation:
Explanation
Certification is a process of verifying the accuracy and completeness of asset data in the ServiceNow system1 Certification filters define the criteria for selecting the assets that need to be certified, such as asset class, model, location, department, etc.2 Certification filters are used to create certification tasks, which are assigned to certifiers who are responsible for reviewing and updating the asset data3 Certification filters can be created and managed from the Certification Filters module under Hardware Asset Management application4 References: 1: Certification Overview - ServiceNow 2: Create a certification filter - ServiceNow 3: Certify assets - ServiceNow 4: Certification Filters module - ServiceNow
NEW QUESTION # 71
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A. Missing transform map
- B. Invalid transform map
- C. Plugin issues
- D. Missing data
Answer: D
Explanation:
Explanation
Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
Hardware model normalization
Normalize hardware models
Create a content library record
NEW QUESTION # 72
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Model name
- B. Manufacturer lifecycle dates
- C. Product warranty
- D. Compatibles
- E. Cost
- F. Manufacturer
Answer: A,B,F
Explanation:
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The elements that are provided by the hardware asset management content service are as follows1:
Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.
Manufacturer: The name of the company that produces the hardware product.
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 73
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
- A. Completeness
- B. Configuration
- C. Conformity
- D. Compliance
- E. Conciseness
- F. Correctness
Answer: A,D,F
Explanation:
* The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
* Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
* Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
* Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
* Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
* The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
* The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
* Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
* Conciseness is the quality of being clear and brief, without unnecessary words or details4.
* Conformity is the quality of being consistent with a set of rules, standards, or expectations5.
References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity
NEW QUESTION # 74
When a hardware asset is retired, what happens to any existing software allocations on that asset?
- A. The software allocations remain with the hardware asset and need to be reclaimed manually.
- B. The software allocations are automatically returned back into inventory.
- C. The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().
- D. The software allocations are removed from the asset, but not returned to inventory.
Answer: C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
*Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
*Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
*Remove: The software allocations are removed from the asset, but not returned to inventory.
NEW QUESTION # 75
Configuration items (CIs) track what type of information? (Choose two.)
- A. Lifecycle
- B. Operational
- C. Financial
- D. Relationship
- E. Contractual
Answer: B,D
Explanation:
Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
CIs track the following types of information:
Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.
Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent-child, peer-peer, or service-component relationships.
Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.
Therefore, the types of information that are also options in the question are B. Operational and E.
Relationship.
The other types of information that are not tracked by CIs are:
Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.
Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application. References:: Configuration Item
NEW QUESTION # 76
Why may users request loaner assets even when the requested asset is not available in the local stockroom?
- A. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
- B. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
- C. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
- D. The request automatically creates a purchase order to obtain the assets from a vendor.
Answer: C
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loanerassets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
ServiceNow Hardware Asset Management: Loaner Asset Requests
ServiceNow Hardware Asset Management: Request a loaner asset
ServiceNow Hardware Asset Management: Waitlist a loaner asset request
[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
[ServiceNow Hardware Asset Management: Transfer orders]
[ServiceNow Hardware Asset Management: Transfer Order Management]
[ServiceNow Hardware Asset Management: Purchase orders]
NEW QUESTION # 77
How do you calculate residual value?
- A. Subtract the salvage value from the cost of the asset
- B. Subtract the amortized value from the cost of the asset
- C. Subtract storage and lease cost from the cost of the asset
- D. Subtract the depreciation from the cost of the asset
Answer: D
Explanation:
According to the Hardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.
Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in the Hardware Asset Management documentation: "Residual value = Cost - Depreciation".
Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.
Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 78
Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?
- A. Asset operations
- B. Asset estate
- C. Inventory
- D. Procurement
- E. Hardware asset overview
Answer: A
NEW QUESTION # 79
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. Operating system
- B. IP address
- C. CPU
- D. Cost
- E. Memory
Answer: A
Explanation:
* A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
* A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
* A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
* A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
* Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
* However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
* Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.
Cost. References:
* 1: Configuration Item
* 2: Hardware Asset Management
NEW QUESTION # 80
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
- A. Don't create assets
- B. Leave to category
- C. Merge CI
- D. Create consumable asset
- E. Create assets
Answer: A,B,E
Explanation:
Explanation
The "Asset tracking strategy" field is a choice list that determines how assets are created and tracked for a specific model. It overrides the default asset tracking strategy defined at the category level1.
The possible values for this field are1:
Don't create assets: No assets are created for this model. This option is useful for models that do not need to be tracked individually, such as cables or keyboards.
Leave to category: The asset tracking strategy is inherited from the category that the model belongs to. This option is the default value for new models.
Create assets: Assets are created for this model when they are discovered or imported. This option is useful for models that need to be tracked individually, such as laptops or servers.
The other two options, Create consumable asset and Merge CI, are not valid values for the "Asset tracking strategy" field. They are values for the "Asset creation strategy" field, which is a different choice list that determines how assets are created from configuration items (CIs)2.
References:
1: Model form
2: Asset creation strategy
NEW QUESTION # 81
Which features are part of the ServiceNow Mobile App? (Choose two.)
- A. Provides users visibility to their disposed consumables
- B. Enables end users to log incidents for their assigned assets
- C. Enables reclamation of mobile devices
- D. Provides end users visibility to their assigned hardware
Answer: B,D
Explanation:
Explanation
The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
References:
1: ServiceNow Product Documentation: ServiceNow Mobile Apps
2: ServiceNow Product Page: Now Mobile - Now Platform
3: ServiceNow Product Documentation: Now Mobile App
4: ServiceNow Product Documentation: Mobile Agent App
[5]: ServiceNow Product Documentation: Reclamation
[6]: ServiceNow Product Documentation: Consumables
NEW QUESTION # 82
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