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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

Which behaviour would be encouraged in a lean culture?

A. Optimize individual tasks
B. Avoid risk taking and failure
C. Avoid interpersonal relationships
D. Be curious and try new things

Question 2

A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A. Shift-left testing
B. Kanban
C. Swarming
D. ChatOps

Question 3

What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff
B. By running workshops where people discuss scenarios that have ethical significance
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By using agile methods to ensure people focus on the detail of each individual sprint

Question 4

An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

A. Value stream mapping
B. Continuous integration
C. Design thinking
D. Chaos engineering

Question 5

A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A. A/B testing
B. Definition of done
C. Continuous testing
D. Minimum viable approach

Solutions: