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IBM 000-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operations and Troubleshooting | 10% | - Audit and compliance - Common issues and resolution - Monitoring and maintenance |
| Key Product Components | 25% | - Tivoli Application Dependency Discovery Manager - License Metric Tool - Process automation modules - Tivoli Asset Discovery |
| Business and IT Process Understanding | 22% | - Service management lifecycle - ITIL v3 alignment - Business requirements gathering |
| Planning and Implementation | 15% | - Deployment considerations - Configuration best practices - Performance and scalability |
| Solution Architecture and Design | 28% | - Integration patterns - CMDB and data model - SmartCloud Control Desk overview - Tivoli Integration Composer |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?
A. IBM Change and Configuration Management Database
B. IBM Compliance and Release Management
C. IBM Remediation and Precision Manager
D. IBM Data Integrity and Audit Manager
Question 2
After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?
A. Request Fulfillment
B. Change Management
C. Problem Management
D. Incident Management
Question 3
How is a power user of an IT asset and service management system defined?
A. A user who is responsible for management of the system administration team.
B. A user with the highest level of authorization to access the system.
C. A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
D. A user who is an expert in programming additional features to the system which will be used by other users.
Question 4
A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
A. IBM Tivoli End Point Manager
B. IBM Tivoli Usage and Accounting Manager
C. IBM Tivoli Provisioning Manager
D. IBM Tivoli License Compliance Manager
E. IBM Tivoli Application Dependency and Discovery Manager
Question 5
Which technique is used to classify how well a product or solution meets IT asset and service management requirements?
A. business process analysis
B. SWOT analysis
C. gap analysis
D. architecture analysis
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,E | Question 5 Answer: C |
