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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

2. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Action
C) Length
D) Scope
E) Stop Position

3. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) There is a firewall between the PC and the CMS.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) Avaya Terminal Emulator is being used on an unsupported operating system.
D) The wrong version of Avaya Terminal Emulator has been loaded on the PC.

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Threshold Adjustment
B) Dynamic Queue Position
C) Vector queuing priorities
D) Service Objective

5. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) route-to-digits
C) queue-to
D) collect-digits

Solutions: