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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /cms/install/net use and /cms/install/netboo.eri0
B) /net/eri0 and/net/netmasks
C) /etc/hostname. Eri0 and /etc/netmasks
D) /dev/eri0 and /dev/hostname.eri0

2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Introductory
C) Call Center Basic
D) Call Center Elite

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the Skill whisper announcement before call: is delivered
C) by the flashing skill button on the telephone set
D) by the VDN of Origin announcement before call is delivered

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Log in as root and execute the password command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

5. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Service Objective
C) Reserve Agent
D) Vector queuing priority

Solutions: