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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Communication Services | - BlackBerry Hub configuration - Email setup and synchronization - Messaging troubleshooting |
| Topic 2: Device Setup and Configuration | - User profile and account configuration - Network and connectivity configuration - Initial device activation and setup |
| Topic 3: Security and Troubleshooting | - Common device and service issues resolution - Application permissions and sandboxing - Device encryption and security features |
| Topic 4: BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - BES10 architecture and components - Device enrollment and management |
| Topic 5: BlackBerry 10 Architecture and Platform Overview | - Security model overview - Device hardware and software components - BlackBerry 10 OS fundamentals |
BlackBerry 10 Support Specialist Sample Questions:
What are the encryption options available when adding an IMAP email account?
- A. AES,3DES
- B. SSL,StartTLS.Off
- C. S/MIME, PGP,TrueCrypt
- D. 128-Bit TKIP
What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
- A. BlackBerry Expert Support Center
- B. BlackBerry Help
- C. BlackBerry Knowledge Base
- D. BlackBerry Resource Kit
When a user tries to delete an application, there is no trash bin icon. What type of application is this?
- A. Enterprise Java application
- B. Core BlackBerry 7 (BB7) application
- C. Core BlackBerry 10 (BB10) application
- D. Third-Party BlackBerry Application
Which service in Windows Server 2008 is used to handle certificate enrollment requests on behalf of the BlackBerry Device Service (BDS)?
- A. Microsoft Certificate Authority Service (MCAS)
- B. Network Device Enrollment Service (NDES)
- C. Certificate Enrollment Handling Service (CEHS)
- D. Windows Certificate Service (WCS)
Where can 'new email' notifications be configured?
- A. BlackBerry Hub -> Notifications -> Messages
- B. Options -> Notification -> Messages
- C. Settings -> Notification -> Messages
- D. BlackBerry Hub -> Advanced -> Notifications -> Messages
Bertha 
Jason 
Jacqueline 
Carey 
Martin 
Mortimer 
Ulysses 
Karen 
Wanda 
Vivien 
Fitzgerald 
Berger 
Howar 
Kerwin 
Adela 
Norman 
