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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
| Topic 2: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
| Topic 3: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Topic 4: Device Deployment & Configuration | 35% | - Network and connectivity setup - Initial setup and provisioning - BlackBerry Link and backup/restore |
| Topic 5: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 6: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?
- A. Music, pictures, Videos, Documents
- B. Music, pictures, Videos
- C. Work. Personal
- D. Work. Personal, Encrypted
What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
- A. Active devices
- B. Active user
- C. A user
- D. Active user and devices
What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
- A. Inbox and its subfolders
- B. Inbox and sent items folder
- C. Inbox
- D. Inbox and the first 10 sub-folders
Performing a Security Wipe will delete which of the following?
- A. If work perimeter does not exist then all data but not downloaded applications
- B. All data from the work perimeter
- C. All PIM information, pictures or videos but not downloaded applications
- D. All data on the device including any pictures or videos, and downloaded applications
A user launches the BlackBerry World and receives an error that the device could not connect to server. What does this indicate?
- A. The NFC radio is not enabled.
- B. The mobile network radio is not enabled and account is not provisioned.
- C. The device radio is not enabled and provisioned.
- D. The airport mode is not enabled.
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