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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply account-level settings to a specific database.
B) You apply account-level settings to all databases.
C) You apply company-level settings to all databases.
D) You apply company-lavel settings to a specific database.
2. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.
A) He can only approve in the ERP
B) He can approve from his Field Services mobile app.
C) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
3. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.
A) Use a workflow
B) Use a filter
C) Use a checklist
D) Use a business rule
4. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Maintain session configuration
B) Perform system monitoring
C) Define service workflow
D) Edit smartfrom templates.
5. What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.
A) Delete Data records
B) Merge data records
C) Overwrite data records
D) Create data records
E) Read data records.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: B,C,D |
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