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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Reporting & Analytics | 14% | - Standard reports and dashboards - Data export and analysis - Report templates and configuration |
| Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which of the following elements can be used in smart forms? Choose Three correct answers.
A) Text input, Picker, Series, Attachment
B) Picker, Status, Series, Number Input
C) Text input, Picker, Status, Series
D) Text input, Status, Series, Formula
E) Text input, Description, Picker, Status
2. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A) Video chat
B) E-mail interaction
C) None touch
D) High touch
3. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply account-level settings to a specific database.
B) You apply account-level settings to all databases.
C) You apply company-level settings to all databases.
D) You apply company-lavel settings to a specific database.
4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
5. Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A) True
B) False
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: B,C,D,E | Question # 5 Answer: A |







