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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
D) The appointment status is going from Scheduled to Completed.

2. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Order Record Types
B) Entitlement Templates
C) Work Types
D) Entitlements

3. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add the Status Transitions to the Technicians' Profile.
B) Add new Status to the Service Appointment.
C) Add new Status to the Case.
D) Add new status to Status Transitions.

4. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Product Request Line Item associated with the Product
B) The Work Order Line Item associated with the completed Work Order
C) The Products Consumed section on the Work Order
D) The Product Item Transactions Related List on the Product Item

5. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A) Set the Polygon AssignmentPolicy to the Highest Level.
B) Set the Territory Assignment Policy to the Highest Level.
C) Set the Polygon Assignment Policy to the Lowest Level.
D) Set the Territory Assignment Policy to the Lowest Level.

Solutions: