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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Work Order Management | - Work order creation and lifecycle
|
| Scheduling and Dispatch | - Scheduling optimization
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Field Service Fundamentals | - Field service business processes and use cases
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and Priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this Requirement?
- A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order for each Price Book and use Work Types to assign the Price Book to eachWork Order Line Item.
- D. Create one Work Order and override the price on Work Order Line Items for products on thePreferred Price Book.
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should a Consultant take to meet this requirement?
- A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
- B. Create a custom Visualforce page and add an external link in the Salesforce Field Service mobile app To view the page in the mobile browser.
- C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
- D. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to The Technician's profile.
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
AW Computing technicians handle different kinds of jobs, many of which involveInstalling or replacing parts.
Having the appropriate inventory is critical to completingThe jobs on time.
How should field service be configured to ensure the parts required for a job are listed Correctly on the work order?
- A. Include the required products in the work type.
- B. Create a flow to add the products to the work order.
- C. Ensure the product items are available in inventory.
- D. Add the product fields to the work order layout.
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to Them?
- A. Enable the sharing features in the Field Service settings in the Setup menu.
- B. Create a process to change the owner of the service appointment to the assigned technician.
- C. Configure a sharing rule to share dispatched service appointments with the assigned resource.
- D. Create a user territory for the technicians' primary and secondary territories.
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until Several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Type to automatically create relevant line Items for each Asset.
- B. Create a Work Type and Work Order for each Asset being serviced.
- C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- D. Create a Work Order and Work Order Line Item for each Asset being serviced.
Correct Answer: D 🗳️
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