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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Public Interface Services
C) Communication Services
D) Application Services

2. Which protocol is used for transporting Digitized Audio?

A) RTP
B) TCP
C) SIP
D) UDP

3. Which button would you click to mute yourself when on a call?

A) Dialpad
B) Phone with down arrow
C) Vertical bars
D) Microphone
E) Drop-down arrow

4. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Chat Icon
B) Activity
C) Documents
D) Admin

5. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) People
B) Queues
C) Groups
D) Workspaces

Solutions: