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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Fundamentals | - Solution mapping to customer requirements - Consultative selling approach - Basic competitive positioning |
| HP Imaging and Printing Portfolio Overview | - Printer and multifunction device categories - Inkjet and Laser printing technologies - Print solutions and services ecosystem |
| Customer Needs and Business Requirements | - Cost optimization and efficiency drivers - Small and medium business printing needs - Enterprise printing workflows and document management |
| HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Reliability and total cost of ownership - Security and managed print services |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Question 1
What are key value propositions for replacing aging HP imaging and printing devices? (Select two.)
A. to improve HP device manageability
B. to use less paper
C. to allow employees to have personal printers
D. to reduce security configurations
E. to improve document quality and effectiveness
Question 2
What is the role of the reseller during the support stage of the technology lifecycle?
A. to monitor usage and to notify managers if users abuse their printing privileges
B. to provide training for end users and address operation issues
C. to cross-sell additional accessories and service
D. to determine how to redeploy devices
Question 3
What is the difference between HP ColorSphere Print Cartridges and other brands or remanufactured print cartridges?
A. HP ColorSphere Print Cartridges contain up to 70% of the imaging system.
B. HP ColorSphere Print Cartridges are less expensive.
C. There is no difference.
D. Remanufactured print cartridges print faster
Question 4
What is an advantage of HP Instant-on Fuser Technology?
A. It is an additional accessory that you can sell to increase your margin.
B. It can be turned on and turned off by the person printing so it does not waste energy.
C. It works specifically with color toner to make colors more vivid.
D. It virtually eliminates the wait time for the fuser to heat up.
Question 5
What is the HP Print Cost Estimator?
A. a free tool that enables HP partners and customers to perform print cost analyses for their own documents before printing
B. a print management solution that monitors HP color printers for cost estimations and reports
C. software sold by HP distributors that allows the creation of supply contracts, including a print cost overview
D. an HP internal tool that allows the account manager to train HP partners on cost-per-page calculations
Solutions:
| Question 1 Answer: D,E | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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