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HP Selling HP EMEA pMPS Sample Questions:

1. Which methods can a customer use to order HP supplies within an HP pMPS contract? (Select two.)

A) sending an email directly to the HP supplies distributor
B) using any HP help desk hotline
C) using an HP account manager
D) automatically using HP Remote Monitoring
E) calling the HP Premium hotline

2. What is consultative selling?

A) providing supplies exclusively
B) selling products to meet the immediate need
C) closing the sale and moving on to the next challenge
D) a long-term relationship as a business advisor

3. What are HP Care Pack services?

A) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
C) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

4. Within HP EDP, how can a salesperson generate a summary report to show their "Pipeline" of opportunities?

A) Sales people cannot generate their own reports; all reports are automated and emailed quarterly as a function of the HP Smart Portal.
B) The sales person requests "Pipeline" reports from the HP EDP administrator role within their organization.
C) Pipeline reports are only available via the support desk, HP Infocenter.
D) Reports can be generated directly via the HP EDP Portal, by selecting Reports and My Opportunity Pipeline.

5. What is HP's stated goal?

A) to help customers to re-purpose their IT work environments
B) to find ways to get customers to print more
C) to help people do what they do, better
D) to prove to customers that HP offers the lowest prices

Solutions: