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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

A) Service level agreement
B) Service level requirements
C) Product and service roadmaps
D) Product specification

2. Which of the following is NOT a success metric of 'discover' activity?

A) Market relevance of the products and service offerings
B) Service performance against the agreed SLA targets
C) Strategic fit of the organization's products and service offerings
D) Stakeholder satisfaction with products and service offerings

3. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping applies to services, while management applies to products
B) Mapping is used only for reporting, while management is used only for auditing
C) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
D) Mapping focuses on cost control, while management focuses on risk avoidance

4. Which of the following is a part of purpose of'deliver' activity?

A) Managing user onboarding
B) Designing product prototypes
C) Obtaining supplier resources
D) Monitoring support systems

5. What enables the digital product and service management activities of an organization?

A) Vision and operating model
B) Value stream steps
C) Value chain
D) Management practices

Solutions: