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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Service Transition - Service Operation - Service Design - Continual Service Improvement - Service Strategy |
| Service Management as a Practice | - Definition of services and customers - Role of service management - Concept of best practices in service management |
| Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Mit welchem Prozess kann Problem Management Kategorisierungs- und Auswirkungscodierungssysteme gemeinsam nutzen?
- A. IT-Service-Kontinuität
- B. Kapazitätsverwaltung
- C. Service Asset- und Konfigurationsmanagement
- D. Incident Management
Correct Answer: D 🗳️
Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?
- A. Service Level Agreements (SLAs)
- B. Verträge mit Dritten
- C. Operational Level Agreements (OLAs)
- D. Das Serviceportfolio
Correct Answer: B 🗳️
Welches der folgenden Ziele ist NICHT Gegenstand der Operations Management-Funktion?
- A. Erste Zeile Untersuchung und Diagnose von Vorfällen, die von Benutzern protokolliert wurden
- B. Beibehaltung des Status Quo, um die Stabilität der täglichen Prozesse und Aktivitäten zu erreichen
- C. Regelmäßige Überprüfung und Verbesserung, um einen verbesserten Service zu reduzierten Kosten zu erzielen
- D. Schneller Einsatz von Fähigkeiten zur Diagnose auftretender IT-Betriebsstörungen
Correct Answer: A 🗳️
Das Verständnis des Risikograds während und nach Änderungen und das Vertrauen in die Einhaltung der Governance-Anforderungen während Änderungen sind beide Möglichkeiten, um den geschäftlichen Nutzen in welchem Teil des Servicelebenszyklus zu steigern.
- A. Risikomanagement
- B. Serviceübergang
- C. IT-Service-Continuity-Management
- D. Verfügbarkeitsmanagement
Correct Answer: B 🗳️
Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?
- A. Das Design der Technologiearchitektur und der Managementsysteme
- B. Das Design neuer oder geänderter Dienste
- C. Die Gestaltung von Markträumen
- D. Das Design des Service-Portfolios, einschließlich des Service-Katalogs
Correct Answer: C 🗳️
