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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is the MAIN purpose of value stream mapping in an organization?

A) To control external stakeholders directly
B) To enhance and support management practices
C) To automate service monitoring
D) To identify and prioritize improvement opportunities

2. What is a digital service?

A) The transfer of goods from provider to consumer
B) A combination of technology resources designed for consumers
C) A service that fully or largely relies on digital products.
D) A catalogue of services for consumers

3. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Build
B) Discover
C) Operate
D) Support

4. Which of the following statements about the four dimensions of product and service management is CORRECT?

A) All four dimensions apply only to product design and not to management practices
B) Each dimension on its own is sufficient to achieve the desired outcomes
C) All four dimensions focus mainly on the activities of the service value chain
D) All four dimensions are critical to effective and efficient facilitation of value

5. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Transition
B) Operate
C) Support
D) Deliver

Solutions: