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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is the BEST definition of the term service management?

A) The management of functions within an organization to perform certain activities
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) A set of specialized organizational capabilities for providing value to customers in the form of services
D) Units of organizations with roles to perform certain activities

2. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Asset and Configuration Management
B) Change Management
C) Service Level Management
D) Incident Management

3. Which of the following questions does the guidance in service strategy help to answer?What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we create value for our customers?

A) 3 only
B) 2 only
C) All of the above
D) 1 only

4. Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?

A) Defines how version numbers should be used in a release
B) Describes how the Configuration Items (CIs) work together to deliver the services
C) Describes the topography of the hardware
D) Defines which software should be installed on a particular piece of hardware

5. A single Release unit, or a structured set of Release units can be defined within:

A) A Request Model
B) A Release Package
C) The RACI Model
D) The Plan, Do, Check, Act (PDCA) cycle

Solutions: