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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Assessment & Solution Mapping | 25% | - Addressing productivity and cost challenges - Matching HP solutions to workflow needs - Identifying customer business requirements |
| Topic 2: Services, Support and Warranty | 15% | - Basic troubleshooting and technical awareness - Support models and service levels - HP Care Pack services and coverage options |
| Topic 3: Sales Process & Solution Presentation | 15% | - Demonstrating solution benefits - Consultative selling approach - Compliance and licensing basics |
| Topic 4: Value Proposition & Competitive Positioning | 20% | - Total Cost of Ownership (TCO) analysis - HP unique selling points and differentiation - Security and sustainability features |
| Topic 5: HP Imaging and Printing Portfolio Overview | 25% | - Single-function and Multifunction Devices (MFPs) - Supplies, Accessories and Consumables - Inkjet and Laser Printing Technologies |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What contributes to the consistent, high quality output from HP Color LaserJets and MFPs?
A) HP Instant-on technology
B) HP ColorSphere toner
C) bright white paper
D) finishing capabilities
2. Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?
A) HP LaserJet paper handling hardware
B) HP LaserJet electro photographic printing process
C) HP FutureSmart firmware
D) HP finishing accessories
3. Which HP technology developed for HP industrial printing is used in the design and manufacture of the HP DesignJet printing process?
A) HP Image REt Technology
B) HP Scalable Printing Technology
C) HP Adaptable Printing Technology
D) HP LaserJet Modulation Technology
4. What are the benefits of the HP Universal Print Driver? (Select two.)
A) It provides simplified files that reduce network traffic.
B) It provides simplified printing from HP digital cameras,
C) Mobile workers can easily print at various work locations.
D) It provides simplified printing on HP Photosmart printers.
E) It simplifies the IT process of adding new printers to an environment.
5. Which tools are available for select HP Partners to find IPG strategy information and detailed marketing and sales materials for HP imaging and printing products? (Select two.)
A) the HP Printing Sales Guide
B) the HP IPG Academy
C) the HP IPG electronic Instant Reference Guide
D) HP sales representatives
E) the HP Partner Forum
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C,E | Question # 5 Answer: A,C |
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